Important Notice – Debit/Credit Cards Transactions

Grand Trunk (BC) EFCU is working diligently with our card processor on a temporary issue that is affecting debit and credit card transactions due to a power outage with our card processor.

We are aware that transactions are not reflecting as pending transactions or showing in account history. Members may have a higher balance than expected in their accounts. Approvals were issued for these transactions to the companies/merchants and the funds will be deducted from member accounts. Members will need to account for any transactions made that are not reflecting on their account history and deduct them manually from the available balance. We recommend keeping a watchful eye on your account through ItsMe247 online banking until these transactions post.

Payments made to any companies/merchants will post once this issue is resolved. We recommend waiting patiently for this issue to be resolved. Do not attempt to make another payment or contact the company/merchant, as they will be unable to provide assistance.

We are working alongside our processor to reconcile these transactions and post them to member accounts as quickly as possible. We will post updates as they become available. Please give our office a call at 1-800-524-2402 for any assistance with account balances or identifying transactions.

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